Frequently Asked Questions
Account & Security
No, you can also place an order as a guest. There are some perks if you have an account:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
To make the most of our site, if you have not already done so, we recommend you register with our online store before making your purchases. There are many benefits from being a member.
In the top header there is a link to the register page. All you’ll need is to provide an email and create a password. To ship any orders, that’s when you will need to add in your address and a payment method. All your data is stored in a secure and confidential way.
You can also click here to register.
Click the account tab, that will bring you to your account dashboard. In the account dashboard you can update your password, update payment method, add or edit billing and shipping addresses, and edit your wishlist.
If you are logged in you can click here to see your dashboard.
- In case of need, incidences or doubts, you can contact us by sending an email to [email protected]
- You can also use other forms of contact or reach out on any of our social networks.
- To know more how to get a hold of us, visit our page Contact Us
CleverIdiot Promo Codes are typically in bold-faced, capital letters. You can enter your promo code in your shopping cart or at any time during checkout.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.
Yes, any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
To view our Privacy Notice click here.
Yes, to ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
For additional information about Payments & Security click here.
Ordering
For most cases we have a 30 day return policy once you receive the order. Every product’s return policy is stated in the product’s page description.
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will send a replacement or a refund/store credit. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
To learn more about our Return Policy click here.
Most refunds are fully refunded in 3-5 business days after we receive and processed your return.
We are only able to cancel orders within the first 12 to 24 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it’s out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Yes, you can create a replacement/exchange order form by clicking “Start A Return” in the footer and follow the instructions on the page. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your cart.
We accept two payment methods online, one is credit card, the other is PayPal. For PayPal you will be directed to the PayPal login page. If you’d like to pay by credit card you can so at checkout. Stripe will be the credit card payment processing system that authorizes the transaction.
Yes, you can choose the PayPal option and you will be asked to fill in your credit card information to fulfill the transaction.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Shipping
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Each product’s shipping time is listed in their product’s description page. US shipments average between 3 to 8 days. International shipments are about 8 to 14 business days. Your tracking number will be updated within 24 hours after your order has been shipped. Due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thank you for understanding!
A tracking number will be provided to you in your shipping confirmation email. Then you can input your order number into the tracking shipment and find out your goods shipping details.
You can track your order here.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.
Anything else you'd like to know?
Below are a few links you can browse through: